Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
No theft coverage, although orally agreed to
No damage check at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
Staff were neither friendly nor competent
Vehicle interior was completely dirty
No vehicle registration document provided
No emergency numbers provided in the event of damage or breakdown
No information provided about refuelling procedures
In contrast to this, here the strong points:
Second driver free of charge
Rental agreement with English translation
Total rental price evident
Insurance coverage visible at a glance
Road map provided
Vehicle The condition of the Vehicle which was otherwise technically acceptable was downgraded to "Very poor". The main reasons for this were defects found in the steering, safety belts and shock absorbers. This car was no longer fit to be driven.
The following failings were found:
Steering had too much play which was due to heavy wear and tear on the track rod ends and bearings
The steering wheel showed considerable wear and tear, for instance, part of the steering wheel foam was missing
The safety belts in the front were not fully functional – pre-tension defective
The reservoir of the windscreen washer system was only a quarter full
Pressure in all tyres up to 1 bar above the manufacturer's specifications
Front and rear windscreen washer system defective
Rear windscreen wiper blade rubber partly torn off
No first-aid kit provided
No warning triangle provided
No driver or passenger airbag
No air-conditioning
Child seat provided was not suitable for a four-year old child
Rental procedure Service and procedure were rated "Poor".
The following weak points were found:
No damage check at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
Staff were neither friendly nor competent
No vehicle registration document provided
No emergency numbers provided in the event of damage or breakdown
No information provided about refuelling procedures
In contrast to this, here the strong points:
Child seat and second driver free of charge
Rental agreement with English translation
Total rental price visible at a glance
Insurance coverage visible at a glance
Insurance including theft coverage
Road map provided
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Poor". The main reason for this was the non-approved tyre size.
The following failings were found:
The size of the right front tyre differed from the other tyres and did not comply with the manufacturer's specifications
Pressure of the front left tyre was 0.6 bar above the manufacturer's specifications
Rental procedure Service and procedure were rated "Poor".
The following weak points were found:
Insurance coverage not evident
Theft coverage not evident
No damage check at the time of pick up or return
Dirty vehicle interior – large sweat stains on the rear seats
No vehicle registration document provided
No emergency numbers provided in the event of damage or breakdown
No information provided about the Vehicle and no hand over
No information provided about refuelling procedures
In contrast to this, here the strong points:
Total rental price visible at a glance
Child seat and second driver free of charge
Rental agreement with English translation
Competent and friendly staff
Fuel level documented at the time of pick up and return
Road map provided
Vehicle The condition of the Vehicle which was otherwise technically acceptable was downgraded to "Very poor". The main reasons for this were defects found in the tyres, brakes and rims. This car was no longer fit to be driven.
The following failings were found:
Front-right tyre damaged
Front right rim deformed and damaged
Brake discs almost worn
Pressure in all tyres too low, at least 0.6 bar and far below the manufacturer's specifications
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Insurance coverage not evident
No theft coverage, although previously agreed to
Total rental price not evident
Damage check was not documented on return
Fuel level was not documented on return
Additional charge for second driver (15 euro)
Copy of contract had to be requested
In contrast to this, here the strong points:
Clean vehicle interior
Competent and friendly staff
Rental agreement with English translation
Emergency numbers to call in the event of damage or breakdown, road map and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically very good was downgraded to "Poor". The main reason for this was the tyre pressure which was far too low.
The following failings were found:
Pressure in the two front tyres too low, at least 0.7 bar and far below the manufacturer's specifications
Rental procedure Service and procedure were rated "Good".
Despite this, The following weak points were found:
Fuel level was not documented on return
Additional charge for second driver
Additional charge for child seat
In contrast to this, here the strong points:
Total rental price evident
Insurance and theft coverage visible at a glance
Clean vehicle interior
Competent and friendly staff
Rental agreement with English translation
Emergency numbers to call in the event of damage or breakdown, road map and
Vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically very good was downgraded to "Poor". The main reason for this was the tyre pressure which was far too high.
The following failings were found:
Pressure in all tyres of between 3.6 and 3.8 bar and up to 1.7 bar and far above the manufacturer's specifications
Rental procedure Service and procedure were rated "Acceptable".
The following weak points were found:
No damage check at the time of return
Theft coverage not evident
Fuel level was not documented on return
Vehicle interior dirty
In contrast to this, here the strong points:
Total rental price evident
Rental agreement with English translation
Competent and friendly staff
Child seat free of charge
Emergency numbers provided in the event of damage or breakdown
Road map and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically acceptable was downgraded to "Very poor". The main reasons for this were defects found in the tyres and steering. This car was no longer fit to be driven.
The following failings were found:
Side wall of the front left tyre was badly torn
Steering with too much play and considerable jolting when the steering wheel is turned fully
Front suspension knocked out
Tread depth of the front left tyre was far too thin
Pressure in the two rear tyres too low, on the left 0.6 bar below the manufacturer's specifications
Pressure at the front axis differed by 0.3 bar
Front left low-beam headlight defective
No first-aid kit provided
The second warning triangle required was missing
Air-conditioning defective
No car manual
In contrast to this, here the strong points:
Two reflective jackets
Tools
Driver and passenger airbag
Child seat suitable for a four-year old child – however, very dirty
Rental procedure Service and procedure were rated "Acceptable".
The following weak points were found:
No damage check at the time of pick up or return
Fuel level was not documented on return
No vehicle registration document provided
Vehicle interior dirty
In contrast to this, here the strong points:
Total rental price evident
Insurance and theft coverage visible at a glance
Rental agreement with English translation
Child seat and second driver free of charge
Competent and friendly staff; emergency numbers to call in the event of damage or breakdown and road map provided
Vehicle The condition of the Vehicle which was otherwise technically very good was downgraded to "Poor". The main reason for this was the pressure in one of the rear tyres which was far too low.
The following failings were found:
Too little air in the rear right tyre, with just 1.1 bar, this was even 0.8 bar below the manufacturer's specifications
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Total rental price not evident
No damage check at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
No vehicle registration document provided
Additional charge for road map
No information provided about the vehicle and no hand over
In contrast to this, here the strong points:
Insurance and theft coverage evident
Rental agreement with English translation
Competent and friendly staff
Clean vehicle interior
Emergency numbers provided in the event of damage or breakdown
Vehicle The condition of the Vehicle which was otherwise technically acceptable was downgraded to "Very poor". The main reasons for this were the tread-worn rear tyres which were worn down to different degrees. This car was no longer fit to be driven.
The following failings were found:
Rear tyres completely worn down to different degrees
Different brands of tyres at the front axis of the Vehicle
Pressure in all tyres too low, at the front right 0.4 bar below the manufacturer's specifications
Considerable tears in the side walls of the rear tyres
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Total rental price not evident
Insurance coverage not immediately evident
Theft coverage not evident
No damage check at the time of pick up or return
Fuel level was not documented on return
Vehicle interior dirty
No vehicle registration document provided
Additional charge for road map
No information provided about the vehicle and no hand over
In contrast to this, here the strong points:
Rental agreement with English translation
Competent and friendly staff
Second driver free of charge
Vehicle The condition of the Vehicle which was otherwise technically good to acceptable was downgraded to "Poor". The main reason for this was a defect in the electrics.
The following failings were found:
Lighting system defective – indicators and hazard warning light did not work or only worked with the driving light was switched on
Clearly too much play in the front wheel bearing
Pressure in the two front tyres too low, on the right 0.4 bar below the manufacturer's specifications, and 0.5 bar on the left
Right low-beam headlight defective
No first-aid kit provided
No warning triangles provided
Spare wheel with too little tread and far too little air
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
On return of the vehicle, the rental agreement was withheld for no reason
Total rental price not evident
Insurance coverage not immediately evident
Theft coverage not evident
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented on return
No emergency numbers provided in the event of damage or breakdown
No vehicle registration document provided
In contrast to this, here the strong points:
Second driver free of charge
Rental agreement withheld also in English
Road map provided
Clean vehicle interior
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Very poor". The main reasons for this were defects found in the brakes, electrics and tyres. This car was no longer fit to be driven.
The following failings were found:
The front left brake discs were completely worn
The airbag, service indicator and engine control lamps were permanently lit – indication of a defect, for instance, in the airbag
Front tyres badly worn
Different tyres – three different brands
Pressure in the two front tyres too low, at the front left 0.4 bar below the manufacturer's specifications
Rental procedure Service and procedure were rated "Poor".
The following weak points were found:
Insurance coverage not immediately evident
Theft coverage not evident
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented on return
Error in the English translation of the terms and conditions: Instead of a deductible of 480 euro as stated in the Spanish original version, the English translation contained a deductible of 480,000 euro
In contrast to this, here the strong points:
Total rental price evident
Competent and friendly staff; emergency numbers to call in the event of damage or breakdown and road map provided
Second driver free of charge
Clean vehicle interior
Rental agreement with English translation
Vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Very poor". The main reasons for this were the completely worn front tyres. This car was no longer fit to be driven.
The following failings were found:
Front tyres completely worn on the outside – the rubber had already started to come away
The reservoir of the windscreen washer system was only a third full
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Total rental price not evident
No damage check at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
Fuel tank empty
No emergency numbers provided in the event of damage or breakdown
Vehicle interior dirty – children's shoes and crumpled tissues on the floor of the vehicle
In contrast to this, here the strong points:
Insurance and theft coverage evident
Rental agreement with English translation
Staff friendly and helpful
Road map provided
Vehicle registration document provided
Second driver free of charge
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Very poor". The main reason for this was a damaged tyre. This car was no longer fit to be driven.
The following failings were found:
The front left tyre had deep cuts and a damaged carcass
Rental procedure Service and Rental procedure were rated "Poor".
The following weak points were found:
Total rental price not evident
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
In contrast to this, here the strong points:
Second driver free of charge
Rental agreement with English translation
Clean vehicle interior
Competent and friendly staff
Emergency numbers to call in the event of damage or breakdown, vehicle registration document and road map provided
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Very poor". The main reason for this was a damaged tyre. This car was no longer fit to be driven.
The following failings were found:
Deep cut in the front right tyre
Pressure in all tyres too low, at the front left 0.7 bar and far below the manufacturer's specifications
Overall rating: Very poor (Last place in the test)
Place of rental:
Alanya
Vehicle:
Suzuki Samurai
First registration:
7/1992
Mileage (as shown on tachometer):
5,468km
Rented on:
8 August 2005
Returned on:
9 August 2005
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Insurance coverage not evident
Theft coverage not evident
Fuel level was not documented on return
No damage check at the time of pick up or return
Vehicle interior dirty, moreover, no hood available
Staff were not competent
No information provided about refuelling procedures
In contrast to this, here the strong points:
Total rental price evident
Rental agreement with English translation
Second driver free of charge
Emergency numbers to call in the event of damage or breakdown, road map and vehicle registration document provided
Vehicle The technical condition of this Vehicle was downgraded to "Very poor". The main reasons for this were, for instance, serious defects found in the tyres and steering. This car was no longer fit to be driven.
The following failings were found:
Carcass of the front right tyre cut and torn
Steering had too much play; steering linkage was obviously badly bent, therefore incorrect chassis geometry
Front windscreen wiper missing
Windscreen washer system defective
Hand brake performance differed and was too weak
Valve on the rear right tyre broken off, it was not possible to measure tyre pressure or to fill tyres
Too little air in the left rear tyre, only 1.2 bar
Pressure at the rear axis differed by more than 0.2 bar
Passenger safety belt defective
Front right parking light, back-up light and right side indicator all defective
Battery not fastened in place
Horn too quiet
No first-aid kit provided
No warning triangles provided
Far too little air in the spare wheel
No tools
It was not possible to lock the rear passenger bench and this threatened to fall forward in the case of sudden braking
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Insurance coverage not evident
Theft coverage not evident
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
Fuel tank empty
Ashtray was dirty
In contrast to this, here the strong points:
Total rental price evident
Rental agreement with English translation
Competent and friendly staff
Second driver free of charge
Emergency numbers provided in the event of damage or breakdown
Road map and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically very good to good was downgraded to "Poor". The main reason for this was the tyre pressure which was far too low.
The following failings were found:
Pressure in the front left and rear right tyres was too low, at the front 0.3 bar below the manufacturer's specifications and 0.65 bar – and significantly – lower at the rear
Tyre pressure differed at the front axis by 0.5 bar, and at the rear axis by 0.9 bar
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
No damage check at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
Fuel tank empty
Staff were neither friendly nor competent
It was not possible to communicate in English
No road map provided
Vehicle interior dirty
In contrast to this, here the strong points:
Total rental price evident
Insurance and theft coverage evident
Rental agreement with English translation
Second driver free of charge
Emergency numbers to call in the event of damage or breakdown and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically acceptable was downgraded to "Very poor". The main reasons for this were substantial defects found in the brakes and shock absorbers.
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Damage check was not documented at the time of pick up, no damage check at all at the time of return
Staff were neither friendly nor competent
Credit card was later charged with 300 euro – for damage which was not defined despite a query (Vehicle body already had considerable damage at the time it was rented)
Fuel level was not documented on return
Fuel tank empty
Theft coverage not evident
No emergency numbers provided in the event of damage or breakdown
In contrast to this, here the strong points:
Child seat and second driver free of charge
Total rental price evident
Clean vehicle interior
Road map and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Poor". The main reason for this was the tyre pressure which was far too low.
The following failings were found:
Pressure in all tyres too low, at the rear left 0.75 bar and far below the manufacturer's specifications
Pressure at the rear axis differed by 0.4 bar
No warning triangles provided
No first-aid kit provided
No passenger airbag
Exterior mirror on the driver side was temporarily held in place with adhesive tape
Rental procedure Service and procedure were rated "Very poor".
The following weak points were found:
Total rental price not evident
Insurance coverage not immediately evident
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented, either at the time of pick up or return
No emergency numbers provided in the event of damage or breakdown
In contrast to this, here the strong points:
Rental agreement with English translation
Competent and friendly staff
Child seat and second driver free of charge
Clean vehicle interior
Road map and vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically very good was downgraded to "Poor". The main reason for this was a loose contact which sometimes resulted in a lighting failure.
The following failings were found:
Dipped lighting and main beam lighting failed at times
Not enough fluid in the reservoir of the windscreen washer system
Rental procedure Service and procedure were rated "Acceptable".
The following weak points were found:
Theft coverage not evident
Damage check was not documented, either at the time of pick up or return
No emergency numbers provided in the event of damage or breakdown
Additional charge for child seat (10 euro)
Additional charge for road map
In contrast to this, here the strong points:
Total rental price evident
Insurance coverage evident
Fuel level documented at the time of pick up and return
Second driver free of charge
Rental agreement with English translation
Competent and friendly staff
Clean vehicle interior
Vehicle registration document provided
Vehicle The condition of the Vehicle which was otherwise technically very good was downgraded to "Poor". The reason for this was the tyre pressure which was far too low.
The following failings were found:
Pressure in all tyres too low, up to 0.8 bar and far below the manufacturer's specifications
Rental procedure Service and procedure were rated "Poor".
The following weak points were found:
Damage check was not documented, either at the time of pick up or return
Fuel level was not documented, either at the time or pick up or return
Additional charge for child seat (8 euro)
No road map provided
In contrast to this, here the strong points:
Total rental price evident
Insurance coverage evident
Rental agreement with English translation
Second driver free of charge
Competent and friendly staff
Clean vehicle interior
Vehicle registration document provided
Emergency numbers provided in the event of damage or breakdown
Vehicle The condition of the Vehicle which was otherwise technically good was downgraded to "Very poor". The main reasons for this were the completely worn rear tyres and the badly damaged carcass. This car was no longer fit to be driven.
Rental procedure Service and procedure were rated "Good".
Despite this, The following weak points were found:
Damage check at the time of pick up and return was only documented in the vehicle hand-over report kept by the car rental company and not in the rental agreement
Fuel level was not documented on return
In contrast to this, here the strong points:
Total rental price evident
Insurance and theft coverage evident
Rental agreement with English translation
Competent and friendly staff
Clean vehicle interior
Emergency numbers provided in the event of damage or breakdown
Vehicle registration document provided
Road map provided
Vehicle The technical condition of the Vehicle was rated "Very good".
EuroTests - EuroTest 2006 - Car Hire Test 2006
Despite this, the following weak points were found:
In contrast to this, here the strong points: